Have you found your ideal holiday home and would like to book it? Select your desired period on the calendar, available on the property's detail page. To the right of the calendar, you will see a price overview with the Book button at the bottom.
Next, enter the composition of your travel group, indicate whether you want insurance, and fill in your personal details. Click the Book button to send your booking request to us.
Have you submitted your request but haven’t received an immediate confirmation? Don’t worry! We first need to process your request. Once this is done (if you booked in the evening, it will be processed the next morning), you will receive a confirmation email with a payment request.
Once your booking is accepted, you must immediately pay the deposit (50% of the rental amount), along with the tourist tax, administrative fees, and insurance (if chosen).
Six weeks before departure, you will receive an email asking you to pay the balance (the remaining 50% of the rental amount) as well as the security deposit.
Once all payments are completed, we will send you your voucher with all practical information (the address, directions, the contact person’s phone number on-site, some guidelines, etc.). You can also download your voucher anytime via our MyReli platform.
More information can be found on our insurance page.
The insurance covers everyone in the group who is registered as a traveller on MyReli.
Illness or injury of non-travelling family members is also covered, provided that the illness or injury is life-threatening or requires hospitalisation. This applies to family up to the fourth degree of kinship.
You can find more information about this on our insurance page.
This means that you can occupy the holiday home with a maximum of 8 adults and 2 children.
Groups with fewer adults and more children (eg 4 + 4) are also welcome, as long as you do not exceed the maximum number of people (10).
The opposite is not possible. You cannot stay at the property with 10 adults. 8 adults is the maximum.
In July and August you can only rent our holiday homes for full capacity. Outside of July and August you can rent certain houses for a smaller capacity.
You always have the guarantee that the rest of the house is not occupied by another tenant or by the owner. Often certain bedrooms and/or bathrooms are closed.
In July and August we rent out our holiday homes only per week or a multiple of this.
Outside of July and August you can rent a holiday home for a different number of days (always more than 1 week). Are you interested in this? Contact us via info@reli.be and we will ask the homeowner if we can accept you request.
Yes, if the owner of the holiday home allows dogs. On our website you will find an icon of a dog under the price of the house. When this icon is crossed out, it means that dogs are not allowed.
Sometimes the owner imposes additional restrictions, such as a maximum weight or a maximum number of dogs. This is also stated on our website (at the bottom, under "facilities").
Blankets or duvets and pillows are always available in our holiday homes. For sheets, mattress protectors and pillowcases, this varies from house to house. On our website you will find what is possible and what the cost is at the detail page of the house.
There are 4 options:
You must request sheets in advance via our platform MyReli.
For cots, we recommend that you provide your own bed linen, unless it is explicitly stated on our website that they are available.
A standard towel package contains 1 large bath towel and 1 small bath towel per person.
There are 4 options:
You must provide large towels for the pool and kitchen towels yourself, unless stated otherwise on our website.
Towels must be requested in advance via our platform MyReli.
You can move into the holiday home between 4 pm and 8 pm (= standard time of arrival). This gives the cleaning team enough time to clean the house after the tenants before you have left. For some houses there is a different (later) time of arrival. This is clearly stated on your voucher (which you will receive by e-mail after payment of the balance and which you can always download on our MyReli platform).
Your voucher contains the mobile number of the person who will receive you on site. We ask that you call this person around noon during the outward journey and inform them of your expected time of arrival. If you want to move into the house earlier than 4 pm, you can check whether the house will be ready earlier. Please note: the contact person always has the right to refuse this.
Leaving the holiday home is normally provided between 8 a.m. and 10 a.m. The contact person is present at that time and will draw up the "state of the house" with you. We rely on this document for the refund of your deposit.
If you wish to leave the holiday home earlier than 8 a.m., please discuss this with the contact person. If he/she is not present at the time of your departure, this means that you automatically accept the "state of the house" document drawn up in your absence (see our terms and conditions).
We base the repayment of the deposit on the document "state of the house" (see question above). If everything is in order, we will refund your deposit within a week of departure. Is something wrong? Then we will inform you as soon as possible.
Does the amount we refund not match the amount you paid? Then check your voucher to see if there were any costs to be deducted (e.g. electricity, rent of towels or sheets, pool heating, ...).
You can easily book a holiday home online via our website.
Would you rather book by phone? Call us during office hours on +32 (0)16 772 772 and we will be happy to help you.
It is also possible to book by e-mail. Send an email to info@reli.be with your contact details (name, address, telephone number) and let us know which holiday home you wish to book, for what period and with how many people (number of adults and number of children younger than 18 years).
Dropping by at the office is rather exceptional, but it is possible. Contact us by phone or email to schedule an appointment. Our office is located in Lovendegem (near Ghent).
Anyone traveling with an electric car and wishing to charge it on site must indicate this in advance via MyReli. The tenant then sees on MyReli how charging will be charged (according to consumption, via a fixed supplement, etc.).
If the tenant does not inform Reli before departure that he/she will charge an electric car at the holiday home and the owner/contact person notices this during the stay, the owner has the right to charge a supplement of his/her choice for this.